Last updated: January 2026
We're here to help you get the most out of Ralivi. If you can't find the answer in our help docs, reach out to our support team.
Send us an email and we'll get back to you within 24 hours on business days.
hello@ralivi.comLook for the chat widget in the bottom right corner of Ralivi. Send us a message and we'll respond as soon as possible.
Available when logged into your Ralivi account
Help us help you faster by including these details:
Explain what you're trying to do and what's not working. Be specific about the issue.
List the exact steps you took before encountering the problem. This helps us recreate the issue.
Include any error messages you see, exactly as they appear. Screenshots are helpful.
Tell us what browser you're using (Chrome, Safari, Firefox) and whether you're on desktop or mobile.
Let us know what troubleshooting steps you've already attempted so we don't suggest the same things.
Visual aids help us understand the issue faster. Include screenshots or screen recordings if possible.
We respond to emails within 24 hours on business days (Monday - Friday).
Business hours: 9am - 5pm EST
Chat messages are typically answered within a few hours during business hours.
Faster response during peak hours
Note: We're a small team, so response times may be longer on weekends and holidays. We appreciate your patience.
You might find your answer faster by checking these resources first:
We love hearing from users about features they'd like to see. Send your ideas to hello@ralivi.com with "Feature Request" in the subject line.
Include details about what you want to accomplish and how it would help your workflow. We read every suggestion.
If something is broken or not working as expected, please report it. Include:
Send bug reports to hello@ralivi.com with "Bug Report" in the subject line.
For questions about your subscription, invoices, or payment methods, email us at hello@ralivi.com with "Billing" in the subject line.
If you're locked out of your account or need to reset your password, use the "Forgot Password" link on the login page. If that doesn't work, contact support.
To export your data or delete your account, contact us at hello@ralivi.com. We'll process your request within 48 hours.
Our team is standing by to help you succeed with Ralivi
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